Debug
What if the bot doesn't work
Start with permission:
In more than 70% of the case, your setup fails because of a permission issues.
Here are some steps that you can take to detect and resolve permission issues:
Use "/check-configuration" to see the status of your setup. Run this command at any channels.
Give us all the permissions that we ask for during the initial installation.
Check permission setup on a channel level. If you don't see our bot LIVE on the specific channel, check to ensure we have permissions on the channel level.
If you don't see our bot live on the channel, then go to channel setup and specifically gives us all the permission on a channel basis:
Finally, if we have all the permissions but the bot is still not responding, check if our bot conflicts with Wick. Sometimes, Wick would put all foreign bots into a quarantine role. Make sure to whitelist our bot.
As a last resort to rule out permission issues, you can temporarily grant us "admin" right to see if the issues go away.
Here is a Youtube video helping you debug some of the permission issues.
Dashboard issues:
If you don't see your channels, especially when you are using our Dashboard for the firs time, give it a minute or two and keep refreshing the dashboard. We are collecting all your server info behind.
If you don't see channels or roles on the analytics, just give it a minute or two. We are refreshing these data at the back-end
Other issues:
If you are facing any issues, please join our Discord and ask in our community. It's likely to be an unknown race condition or a bug on the Dashboard. Let us know so that we can fix it for you and we check in on our Discord every day.!
We love hearing from you on our Discord. In fact, we've made a lot of our features by listening to our member's feedback and concerns, including this documentation.
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