Debug & FAQ

What if the bot doesn't work

Click here to introduce our bot to your server.

Debug: Start with permission:

In more than 70% of the cases, your setup fails because of permission issues.

Here are some steps that you can take to detect and resolve permission issues:

• Use "/check-configuration" to see the status of your setup. Run this command in any channel.

• Give us all the permissions that we ask for during the initial installation. See what permissions and why here.

• Check the permission setup on a channel level. If you don't see our bot LIVE on the specific channel, check to ensure we have permissions on the channel level.

• If you don't see our bot live on the channel, then go to channel setup and specifically give us all the permission on a channel basis:

• Finally, if we have all the permissions but the bot is still not responding, check if our bot conflicts with Wick. Sometimes, Wick would put all foreign bots into a quarantine role. Make sure to whitelist our bot.

As a last resort to rule out permission issues, you can temporarily grant us "admin" rights to see if the problems go away.

Here is a YouTube video helping you debug some of the permission issues.

FAQ:

I have admin rights, but I can't access the dashboard.

Make sure that our bot is not being blacklisted by other bots (such as Wick). Ensure you have a higher role in the Discord role setting than our bot. Finally, if you just made changes to your role, make sure that you hit the "refresh" icon on the dashboard. The refreshing gear is next to "Select a Server to Manage" on the select server page.

How can I customize the bot to change the logo and name?

You can change the nickname of our bot directly on your Discord. However, we do not currently support custom profile pictures for the bot.

How do I stop the bot from replying to every message?

For Spark, we recommend setting up a separate channel and naming the channel "ai-support" to let your members know this is an AI answer. If you don't want our bot to reply to every single message, you can leave the AI-support channel blank and set up our smart listening, where our bot only replies when no one answers the questions.

Does your bot support other languages natively?

Spark is language agnostic. We specify that Spark responds to users in the same language as the question. While most of the quests in Hype Engine are not sensitive to languages, there are some quests that work much better in English than other languages

Other issues:

If you face any issues, please join our Discord and ask in our community. It's likely to be an unknown race condition or a bug on the Dashboard. Let us know so we can fix it for you, and we check in on our Discord daily!

We love hearing from you on our Discord. In fact, we've made a lot of our features by listening to our members' feedback and concerns, including this documentation.

Join our Discord.