Analytics
Click here to introduce our bot to your server.
Our analytics dashboard provides you with more than 100+ KPIs, helping you track moderators' performance and the overall health of the community, including how effective your marketing strategy is. If you are a community manager working in a large team, you may also find our weekly automatic report helpful. Our report gives a high-level summary of what is happening on the servers.
Get started on Dashboard
Click on Analytics to start setting up your Dashboard
Track channels
Give us a list of channels that you'd like us to keep track of. We will use your approved channels to:
Measure analytics for your data insights
Feed into our AI CM for additional qualitative insights
Track moderators
You can add a list of moderators to track by giving us the role. You can add multiple roles, including admin. Note that we will only show up to 25 moderators' stats at once.
If you want our bot to track how moderators handle tickets, go to your ticket tool and add communityone as one of the roles/members that will get tagged whenever a ticket is opened.
Here's a list of ticket bots that we support:
Tickets
Ticket King
Ticket Tool
Helper.gg
Server Support
Ticket Tools
If you want us to track another ticket bot, drop by our discord and leave a message.
For ticket-related analytics, ensure no external bots, such as WICK, can overwrite our permissions to see tickets. Unlike most of our analytics, we can not retroactively see past tickets simply because they are no longer on the server. As a result, you will only see data when new tickets have been generated. For testing, you can create a ticket and see if the "Ticket" category in the Moderation Workload chart is showing up. After your moderators answer any tickets created after our bots start tracking, you can track them on the Ticket Attended chart.
Track Topics
You can track the number of messages and communicators by topic. All you have to do is give us the issues and the associated keywords. We will count the number of messages that contain these keywords. You can add up to 10 keywords per topic.
You can add 1 topic in our free plan, 2 topics if you are in freeplus, and an unlimited amount of topics for all of our premium tiers.
You can find your data on the engagement tab of your analytics.
Track bot/spam accounts
Specify the role that a human would get after he/she is verified via your verification system. Everyone on Discord would get a base role of @everyone. After a user is verified (via whatever bot system that you use), you can specify a role (such as @verified) to differentiate the users from a bot.
This configuration allows us to discern between genuine human and bot accounts. Remember, you can designate multiple roles as indicators of verified humans, which is especially useful when utilizing Discord's welcome screen.
Track engagement by roles
You can specify the roles that you want our analytics to track in a more detailed manner. Currently, this is a premium feature.
Here's the list of analytics that we are providing by roles:
Messages
Members
Words per Message
Message per Member
Heatmap on activities by days and hours
Email Notification
We send out a daily and weekly report summarizing your discord data. If you and any of your team mate would like to receive a daily upate, just enter their emails here.
On-demand Update:
This is a pro feature allowing you to:
Get historical data of your Discord
On-demand update: If you are actively doing marketing and would love to see your stats more frequent than once a day, you can use this to trigger an update.
API Integration:
You can find detailed documentation for API here: https://api.communityone.io/v1/documentation#tag/Analytics
Please note that some analytics that depend on context may change depending on our reference window. For example, the number of new users who have ever chatted can change depending on the window we use.
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