Troubleshooting

If less than 20% of your active community members played Hype Engine by week 4, your adoption rate is slower than expected. Let's diagnose the potential issues and how to address them.

Problem 1: No New Members Joining Your Server

Your analytics dashboard can track daily server joins. Ideally, aim for at least 4-5 new members daily to sustain healthy growth at the top of your community funnel.

You can find member joins & leave on our growth tab

If your server isn't attracting this number, focus on increasing visibility and simplifying access. Here are actionable steps:

• Website and Social Media Integration: Ensure your Discord server is prominently linked across your website, X , and all other social media platforms.

• User Flow Integration: Strategically embed Discord links within your website navigation. For instance, if users encounter a challenging step in your onboarding process or website journey, place a clear Discord logo nearby, signaling immediate support and community assistance. This proactive support can significantly reduce user frustration and encourage server joins.

• Email Drip Campaign: Leverage your email list to invite subscribers to your Discord community. A well-crafted drip campaign can effectively introduce your server and its benefits.

• Optimized Email Invitations: Aim for a typical join rate of around 1% from email invitations. To boost this, transform your invitation campaign into a weekly email update showcasing server highlights, community events, and, of course, your Discord link.

• Discord Giveaways via Email: Pair your email campaigns with exclusive giveaways hosted within your Discord server. Announce these giveaways in your emails to incentivize immediate joins and engagement.

• Cross-Platform Promotion: If you have a significant community on platforms like Telegram, make an official announcement there. Combine this announcement with a compelling giveaway within your Discord to encourage migration and consolidation of your community.

• External Growth Platforms & Collaborations: Once you've maximized reach within your existing platforms, explore external community growth platforms and consider collaborations with complementary projects. This can introduce your server to entirely new audiences.

A server reactivation usually will have some forms of giveaways, either in tokens or speical roles

Problem 2: Inactive Server Despite Daily New Members

Even with 4-5 daily joins, a small server should see a core group of active players (around 4-5 hardcore members) engaging with Hype Engine by week 3. If engagement is lacking by this point, consider these action points:

• Dedicated Moderator Engagement: Assign at least one moderator or active community member to play Hype Engine daily and consistently clicking on the leaderboard button once a day. This increases visibility and sparks organic competition and participation.

• Reduce Initial Friction - Broad Command Access: Initially, allow members to use /quests in general chat or other easily accessible channels. This lowers the barrier to entry and encourages first-time participation. You can refine channel permissions later as adoption grows.

• Announcement of Hype Engine Features: Make a server-wide announcement specifically highlighting the /quests feature. Clearly explain the rewards system, showcasing prizes like raffle tickets for Nitro subscriptions and Steam gift cards. Make it exciting and easy to understand.

• Showcase Rewards: In your announcement, visually present the available rewards. Don't just list them; use emojis and engaging language to emphasize the value of participating.

Problem 3: Active Server with Low Hype Engine Engagement

If your server is bustling with activity but Hype Engine adoption remains below 1%, investigate these points:

• Verify Command Permissions: Double-check that members have permission to use /quests in at least one channel. A common oversight is assuming permissions are set when they might not be.

• Channel Visibility: Ensure the designated /quests channel isn't lost in a sea of other activity. For example, allowing /quests only in a highly active bot command channel filled with other bot outputs can bury Hype Engine and make it easily missed.

• Streamline Channel Structure: Overly complex server structures with too many channels can dilute user attention. Members might not discover the designated Hype Engine channel if navigation is cumbersome or overwhelming. Simplify your channel list to improve discoverability.

• Avoid Conflicting Reward Systems: If you're running monetary giveaways directly tied to message count using other bots, it can inadvertently discourage Hype Engine use. Because Hype Engine offers raffle tickets instead of direct cash, users might prioritize the immediate cash rewards from message-based systems, undermining Hype Engine engagement. It's crucial to ensure your reward systems complement, rather than compete with, Hype Engine.

Problem 4: Support-Focused Community

If your server primarily serves as a technical support hub with members joining for immediate help and then leaving, decide if you want to expand into a more social community. In most cases, fostering a social element alongside support offers significant benefits. A social + support server increases member retention, encourages peer-to-peer help, and promotes deeper product adoption as users become more invested in the community. The exception is when your product is exceptionally mature and your support infrastructure is efficient, making social engagement less critical.

To transition a support-driven server towards a more social and engaging environment:

• Refine Channel Structure: Streamline your existing channels while introducing dedicated social spaces. Maintain 1-2 channels for focused technical support, and add 1-2 clearly labeled channels for social interaction (e.g., "#off-topic," "#social-chat," or "#community-lounge"). Start with a limited number and expand if needed.

• Introductory Social Role via Item-Shop: Create a new community role (e.g., "Community Explorer," "Social Member") within your Hype Engine item-shop. Encourage members to redeem this role using points earned through /quests. Set a low point cost (e.g., 20 points) to make it easily attainable as an introductory step into social engagement.

• Announce New Social Channels & Role: Announce the new social channel(s) and the introductory social role. Invite members to join the social channels for casual conversation and highlight how they can use /quests to earn points and redeem the new role. Emphasize the benefits of social interaction and community building within your server.

Having community manager's blessing by adding custom roles can significantly increase the adoption rate

About mee6

Many communities utilize Mee6 or similar bots before discovering Hype Engine. We offer mee6 point migration for premium communities to unify leaderboards. However, Mee6 and Hype Engine aren't inherently incompatible unless:

• Conflicting Chat Competitions: You are running a chat competition using Mee6 or Arcane that directly rewards users with tokens or cash based solely on message count. Avoid making "number of messages" your primary engagement metric. This can create a spammy, inauthentic environment focused on quantity over quality interaction, hindering genuine community building and Hype Engine's more nuanced engagement approach.

• Level-Based Gated Rewards: You are gating essential rewards and benefits behind Mee6 levels achieved through chat quantity. Instead, consider placing these roles or benefits in your Hype Engine item-shop. Encourage members to acquire them by spending tokens earned through engaging with quests and the community. Research suggests that users value rewards more when they invest a small effort in obtaining them, fostering a sense of achievement and deeper engagement.

About #gm-gn

While "gm-gn" channels can seem like a friendly greeting, they can sometimes negatively impact deeper server engagement. Watch out for these signs, which are also visible in your server analytics:

• Low Average Words Per Message: Average message length consistently below 3 words indicates minimal substantive conversation.

• Low Average Messages Per User: Average messages per user around 1 suggests fleeting interactions with little sustained engagement.

• High Percentage of Single-Message Members: Over 50% of members sending only one message indicates drive-by "gm-gn" greetings without further participation.

• High Server Spamminess Ratio: A spamminess ratio exceeding 40% often points to a large volume of very short, low-value messages, typical of "gm-gn" focused servers.

If your server exhibits these stats, it suggests members are saying "gm-gn" and then disengaging. Consider these actions:

• Evaluate the Need for #gm-gn: Reconsider the value of a dedicated "#gm-gn" channel. You can always encourage users to say gm-gn in the general chat

• Promote Quest Leaderboard in #general: Ensure the Hype Engine quest leaderboard is visible in the #general channel. Hype Engine excels at fostering longer, more meaningful conversations and encouraging deeper interaction beyond brief greetings. By integrating it into the main chat flow, you can shift the focus from fleeting greetings to more substantial community engagement.

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