> For the complete documentation index, see [llms.txt](https://communityone.gitbook.io/communityone/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://communityone.gitbook.io/communityone/feature-deepdive/analytics/kpi-deepdive.md).

# KPI Deepdive

> **Click** [**here**](https://discord.com/oauth2/authorize?client_id=1069423090225918082\&permissions=275146722545\&integration_type=0\&scope=applications.commands+bot\&redirect_uri=https%3A%2F%2Fcommunityone.io%2Fdashboard%2Fbot-auth-complete%2F%3Fsource%3Dgitbook\&response_type=code) **to introduce our bot to your server.**

Here's some additional notes for our selective KPIs. If you need more help with any of our analytics, drop by our [discord](https://discord.gg/communityone). 

### Hype Score

<figure><img src="/files/fwnJRmNJQm62emAOpZLR" alt=""><figcaption></figcaption></figure>

Here are some factors in determining your hype score: new member chatting for the first time, total member chatting, total time spent in chat, average time spent in chat.&#x20;

**Why do we have total time spent in chat and average time spent in chat?**

You can generate hype in two ways. First, get a lot of people to chat, captured in total time spent in chat, typically this number goes up when you are doing aggressive marketing and have a lot of new users.  Second way is to get a hardcore group of fans to chat intensely, this can happen when you are hosting major events, which is captured in average time spent in chat.&#x20;

14.4 mins is an empirical variable when we plot all of our servers average when they are lauching major events.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXeoTDbuTbltBjMJCZpu8JFv_cXE_dNGKfWdG3Kr1u9hI7WufZGC7AgX1HolA_7HKmiukaUOWA1NF6zRLYhN2Mqdepkdhfq9SJ6BVvJ1U9WJ5Yhcku7ncqX6vjLALqgoe5kEu1OUfVRnJ16L3iZRIrwT4sXv?key=7HfyWIGB5l5GAQbJrqWOEw" alt=""><figcaption></figcaption></figure>

### Quality Score

<figure><img src="/files/eqi3o5rTC5X5ZzleNN7l" alt=""><figcaption></figcaption></figure>

Factors going into quality score: Message per User (benchmark = 6), WPM- words per message (benchmarked at 15), average days chatting (number of days that the users have been active), and percentage of messages with gif (benchmark at 0.5%).&#x20;

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfrWPtJ4kYCKaBNoqHa0Lg88VtDFfcNyxFOPNYMd47JG5nCaM8gkhpz7MiHgT7b0X6iLY0iuP5VIWPWg8OerVtiDfwUfMThha-oFUWjZi0ZnG5mpsAYJ0Yu-KHE9YeQX-BY2xeOW9SlcFOA1jPrRoPsfKd3?key=7HfyWIGB5l5GAQbJrqWOEw" alt=""><figcaption></figcaption></figure>

### Mod Score

<figure><img src="/files/d38YkBQwhsAQmrDgYSBM" alt=""><figcaption></figcaption></figure>

Factors going into mod score:&#x20;

Front end(in terms of engaging with members): percentage of users interacted, percentage of new users interacted, interactions per new member, words per message.&#x20;

Backend (customer ticket support): percentage of tickets handled, percantage of tickets handled in 10 mins.

Final score is ⅓ backend and ⅔ front end.&#x20;

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXf3ceGMlQKWkl2F-g_ZssC1ssG_0fYB40KskfgowFC93Vm8OGA6NVKNjOxDgwAnED1ZG0bugX6lXxX8s6ZRBvGrWcyXBUbTXOzHoEJTFhZLQOiVwqBc3BGEWCj3KeQtiP4zMIIrZQ?key=7HfyWIGB5l5GAQbJrqWOEw" alt=""><figcaption></figcaption></figure>

### Mods workload

<figure><img src="/files/oiQTSN8F1RX6KmvePO71" alt=""><figcaption></figcaption></figure>

This is an indicator for you to estimate how much workload there is for a moderator. 1 workload unit equates to roughly a minute of focused effort, here's the specific details:

* Content moderation: 1 workload unit per 40 community messages
* ⁠Participation: 0.1 workload units per community message
  * Most successful servers in our dataset have a mod team-to-community message ratio of at least 1/10
* New member onboarding: 5 workload units per new member
* Ticket handling: 10 workload units per ticket = 400 messages&#x20;

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